Privacy Policy

Loving Homes Group Ltd

Loving Homes Group Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Loving Homes Group Ltd
Email: lovinghomes@email.com
Phone: 07736 957609
Website: www.lovinghomesgroup.com

2. What Information We Collect

We may collect and process the following personal data:

• Name

• Address

• Email address

• Telephone number

• Details about your enquiry or project

• Any information you provide via forms, email, phone, or social media

We do not knowingly collect data from children.

3. How We Collect Your Data

We collect personal data when you:

• Contact us via our website, email, phone, or social media

• Request a quotation

• Instruct us to carry out work

• Use our website

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries

• Provide quotations and carry out contracted works

• Communicate with you about your project

• Issue invoices and receive payments

• Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we process your data under the following lawful bases:

• Contract – to provide services you have requested

• Legitimate interests – to run and improve our business

• Legal obligation – for tax, accounting, or regulatory requirements

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

• Accountants or professional advisers

• Suppliers or subcontractors where required to complete works

• HMRC or legal authorities where legally required

All third parties are required to respect the security of your personal data.

7. Data Retention

We retain personal data only for as long as necessary:

• Customer and contract data: up to 6 years (for legal and tax purposes)

• Enquiry data: up to 12 months if no contract is formed

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

To exercise these rights, please contact us using the details above.

10. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
www.ico.org.uk

14. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Loving Homes Group Ltd
Email: lovinghomes@email.com
Phone: 07736 957609